Consumers' Guidelines

Welcome to Food Producer Company (https://naturefreshfood.com)! We are delighted to offer you a wide range of organic fresh foods, including fruits & vegetables, dry fruits, and processed foods like ginger powder etc. Our commitment to quality and sustainability ensures that you receive the best products while supporting a healthier planet. Please take a moment to review our consumer guidelines to enhance your shopping experience.

1. Product Quality and Safety

Organic Certification: All our products are certified organic, ensuring they are free from harmful chemicals and pesticides.

Freshness Guarantee: We prioritize the freshness of our products. Our fruits and vegetables are sourced daily from trusted organic farms.

Quality Checks: Each product undergoes rigorous quality checks to meet our high standards.

2. Ordering and Delivery

Placing Orders: You can place orders through our website or our delivery/affiliate partners. Ensure you provide accurate delivery details to avoid any delays.

Delivery Schedule: We offer flexible delivery options to suit your convenience. Orders placed before 12 PM may be delivered the same day, while orders placed after 12 PM will be delivered the next day or later. Please note that delivery times may vary for locations that are far from our operational base.

Delivery Charges: Delivery charges may vary based on your location and order size. Free delivery may be available for orders above a certain amount.

3. Payment Options

Secure Payments: We offer multiple secure payment options, including credit/debit cards, net banking, and digital wallets.

Cash on Delivery: Cash on delivery is available for select locations. Please check the availability during checkout.

4. Returns and Refunds

Return Policy: If you are not satisfied with the quality of our products, you can return them within 24 hours of delivery. Please contact our customer support for assistance. (Note: This is only for items which are covered under refund policy of the company. For more details, please contact at: info@naturefreshfood.com)

Refund Process: Refunds will be processed within 7-10 business days after the returned products are received and inspected.

5. Customer Support

Contact Us: Our customer support team is available to assist you with any queries or concerns. You can reach us via email, phone, or live chat.

Feedback: We value your feedback and strive to improve our services. Please share your suggestions and experiences with us.

6. Sustainability Practices

Eco-friendly Packaging: We use eco-friendly packaging materials to reduce our environmental impact.

Waste Reduction: We are committed to reducing food waste by donating surplus products to local charities and food banks.

7. Privacy and Security

Data Protection: We prioritize the privacy and security of your personal information. Please refer to our Privacy Policy for detailed information on how we handle your data.

Thank you for choosing Fresh Producer Company (https://naturefreshfood.com). We look forward to serving you with the finest organic natural products and exceptional service.